Refund, Cancellation & Quality Claims

PackSales products are custom manufactured for each customer. They cannot ordinarily be restocked or resold, so approved custom orders are final except for a verified manufacturing, production, or fulfillment problem.

Changes and cancellations

You may request a change or cancellation before approving your proof. Changes to size, quantity, artwork, print coverage, delivery, or other specifications may change the price and schedule. A requested change is not effective until PackSales confirms it in writing.

Once a proof is approved, the order moves toward production and materials and capacity may be committed. After approval, the order generally cannot be changed, cancelled, returned, or refunded. PackSales may decline a requested change or cancellation or condition it on reimbursement of work completed, materials committed, transaction fees, and other costs already incurred.

Proof approval and customer-supplied content

Production does not begin until the applicable proof is approved. Approval confirms acceptance of the artwork and layout shown, including spelling, grammar, colors, image quality, sizing, panel placement, orientation, QR codes, barcodes, and other customer-supplied content. Errors visible on an approved proof, personal preferences, and minor variations within customary production tolerances do not qualify as defects or free reprints. See our [Artwork, Proof & Intellectual Property Policy](artwork-proof-policy.cfm) for details.

Reporting a problem

Inspect the order immediately after delivery. Report shipping damage, shortages, manufacturing defects, or a material departure from the approved proof through our [contact form](contact.cfm) within seven days of delivery. Include the order number, a complete description, quantities affected, and clear photographs of the products. For shipping damage, also photograph the shipping labels, carton, pallet, and packing materials.

Keep the entire order, including allegedly defective products and all shipping and packing materials, until PackSales completes its review. Failure to provide timely notice, requested evidence, or an opportunity to inspect may prevent PackSales from validating the claim.

Review and remedies

PackSales determines whether a reported issue is a manufacturing or production error by comparing the delivered product with the approved proof, agreed specifications, available production records, and customary industry tolerances. Normal variation in color, material, finish, cutting, scoring, folding, and print placement is not necessarily a defect.

If PackSales confirms an error for which it is responsible, PackSales will select an appropriate remedy based on the circumstances. A remedy may include reprinting or replacing affected products, correcting a shortage, issuing a partial credit, or issuing a refund for the affected portion. Remedies do not extend to unaffected products or consequential costs such as lost sales, missed events, labor, repacking, shipping by the customer, or third-party commitments, except where applicable law requires otherwise.

Samples

Sample orders are final and are intended to evaluate material, print, and construction before a production run. When the applicable product offer provides a sample credit, the sample cost may be credited toward a production order for the same box type and design placed within 30 days of the sample purchase or delivery, as stated in that offer. A sample credit has no cash value and cannot be combined or transferred unless PackSales agrees otherwise.

Payment disputes

Please contact PackSales first so we can investigate and attempt to resolve an order concern. Refunds, when approved, are issued through the available original payment channel. Fraudulent or abusive disputes may be contested using order, proof-approval, production, delivery, and communication records, and PackSales reserves all remedies available under applicable law.