Frequently asked questions and tips on how to design a box

Have a look through these FAQ’s before getting started with the design of your boxes.  We’ve included some of the most common questions asked and have found these helpful for creatives like you when they design a box.

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Check out these videos on our YouTube channel showing the DIY Design Tool in action:

These are sold in packs of 25 so each pack includes 25 boxes (unless specified otherwise).

The free shipping option generally takes 2 ½ to 3-weeks to receive your boxes.  However we also offer a 2-week express option as well as a 1-week rush option, both being available to purchase when checking out for your order.

Free ground shipping is available on all orders delivering within the contiguous United States.  We do offer shipping to other areas (i.e. Hawaii, Puerto Rico, Alaska, and the Virgin Islands) however additional shipping fees are required to service those areas.

When you find the item you want, click the “Customize” button which will open the DIY Design Tool. Then you will use this to upload your artwork. 

The DIY Designer makes it easy to personalize your mailers. Upload your logo and image files then and add text.  Choose your fonts, along with the colors, dimensions, orientation, rotation and curvature of how they look.

Moreover the DIY Designer also includes a premium clipart gallery and images such as background textures and icons of popular social media links.

When done creating your design, you’ll click the “add to cart” button and finish placing your order.

Following your order submission, your artwork will forward to our artwork team who will review it.  They will ensure it meets our standards for image resolutions, quality, file setup, etc.

If any issues are discovered, we will reach out to you to discuss corrections or modifications. Lastly, we’ll email you a final digital proof to review and approve before sending your boxes to be printed.

Our DIY Design Tool includes a library of “Premium Photos” so you can search over 140 million high-quality images.

Before our boxes are printed they start out as white both on the outside and inside.  Then your design directly onto them with industrial inkjet printers.  So if you want a solid color on your mailer, then we’ll print them that color.

Yes indeed, we offer professional design services to help with creating your design.  This is a great option if you have an idea of what you’d like your box to look like, but are uncomfortable trying to design it yourself with design software.

Yes, we have .AI and .PDF templates available which work great with most design programs (e.g. Illustrator, Photoshop, Canva).

When printing your boxes we try our best to print your colors, however we don’t offer color matching. This is because color is largely subjective to each viewer and all devices show or print colors differently. 

For example, the colors on your phone are different than your computer screen, your TV and your personal printer.  So it’s not possible to match your colors.  Nor can we assure the same artwork files will print with consistent colors across multiple orders.

RGB colors, web colors (i.e. #FD7077), Pantone colors and spot colors therefore cannot be matched.  Rather they will be converted to CMYK which may change their overall appearance.

No, we use large inkjet printers to print your boxes so they’re neither glossy nor metallic.  Rather the paper and inks have a matte finish to them overall which is not shiny or glossy in appearance.

Generally the term “outside print” refers to the outside of the sheet of paper used to make your box. This includes printing your design on the six outside panels of the mailer.  E.g. the top, bottom, front, back, left and right panels.  

Additionally, outside print has the ability to print a design on the interior left and right panels of the mailers.  You can also print a design on the covered front panel which is seen as the mailer is opened.

Likewise the term “inside print” refers to the inside of the sheet of paper used to make your box. So this includes printing your design on five of the interior panels of the mailer. E.g. the front interior, top interior, back interior, bottom interior and interior of the covered front panel.

Inside print does not include print on the interior left and interior right panels. Rather you will need to include “outside print” to print on those panels as they fold in from the outside when the mailer is folded up.

here are a few more common questions

Yes, we’ll email a digital proof for you to review and approve before sending your mailers to the printers.

Indeed, our specialized printers print in CMYK with aqueous inks.

If you supply your image files in any other color format, they will be converted to CMYK before printing.  Converting other colors such as RGB, Pantone, Spot Colors and HEX may result in a change of color thereafter.

No, we do not currently offer color matching for web colors because they are meant for on-screen viewing and do not have a 1:1 print equivalent. 

When you submit your artwork in web colors they are automatically converted to CMYK (Cyan, Magenta, Yellow, black) colors.  Colors will change when they are converted from web colors to CMYK, this is referred to as a color shift.

No, we do not currently offer color matching for Pantone or Spot colors.

When you submit your artwork in Pantone or Spot colors they are automatically converted to CMYK (Cyan, Magenta, Yellow, blacK) colors.  Colors will change when they are converted from Pantone or Spot colors to CMYK, this is referred to as a color shift.

Registration is the term often used to describe how close the print on a box aligns with the actual shape and panels of the box. 

When making your boxes we do our best to align the print as closely as possible, however we do allow for up to 1/8″ variance in any direction as a guideline for acceptable quality.

Generally this print option includes print on all of the visible panels of the box when it is folded up.

Vector image files (.EPS or .AI) print best. Raster image files (.JPG, .PNG, .TIF) also print well.

We recommend a resolution of 150 dpi or greater and at a size equal or greater than the largest panel on your box.

For example, with a 10x8x4 inch mailer, we recommend an image file of 10×8 inches (or larger) with a dpi of 150 or more.

Shipping outside of the contiguous United States requires additional shipping fees, which, depending on the area, can be costly. If you’re located outside of the contiguous United States, please contact us before placing an order so we can let you know ahead of time what shipping options are available and how much they will cost.

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