Welcome to our Frequently Asked Questions page! Below you’ll find helpful answers about designing, ordering, and shipping your custom printed boxes.
Click through each tab below to quickly find answers to your most common questions about designing, ordering, and shipping your custom boxes.
How many boxes come with each pack?
Most of our boxes are sold in packs of 25 where each pack will include 25 boxes of the same size and design.
Are the boxes glossy or have a matte finish?
All of our boxes have a matte finish to them (both the paper and inks) so they’re neither glossy nor metallic. The print on the boxes is similar to how.
Can I see what they will look like before they print?
Yes, we’ll email a digital proof for you to review and approve before sending your mailers to the printers
Can I design the box myself?
Yes, most of our customers prefer to design the boxes using our online design tool.
Here’s a link to a short video showing a box being designed using the DIY design tool to give you an idea of what’s involved.
Can you help me design the box?
Yes, we can! Our free assisted design options are here for you, or if you prefer, our DIY design tool also makes it easy to create your perfect custom box.
Do you have clipart and images I can use?
Our online design tool is linked to a library of “Premium Photos” where you can search over 140 million high-quality images.
We also recommend searching free resources such as:
freepik.com, pexels.com and unsplash.com
Can my box be black, pink or another solid color?
Before printing, our boxes start out white on both the outside and inside. Your design is then printed directly onto the boxes using industrial inkjet printers. If you want a solid color on your mailer, we’ll print it on the specified sides you choose.
Are there templates for Adobe, Canva, etc?
Yes, we have .AI and .PDF templates available which work great with most design programs (e.g. Illustrator, Photoshop, Canva).
Which image files work best to print?
Vector image files (.EPS or .AI) print best. Raster image files (.JPG, .PNG, .TIF) also print well.
We recommend a resolution of 150 dpi or greater and at a size equal or greater than the largest panel on your box.
For example, with a 10x8x4 inch mailer, we recommend an image file of 10×8 inches (or larger) with a dpi of 150 or more.
Can you match my colors
We do not offer color matching.
When printing your boxes, we try to reproduce your colors as we see them on the screen, however we don’t guarantee exact color matching. This is because color perception varies between viewers, and different devices display and print colors differently.
For example, the colors on your phone likely differ from those on your computer screen, TV, or personal printer. Therefore, it’s not possible to match colors precisely. Also we cannot ensure the same artwork files will print with consistent colors across multiple orders.
RGB colors, web colors (e.g., #FD7077), Pantone colors, and spot colors cannot be matched exactly. Instead, they will be converted to CMYK, which may alter their appearance.
What’s the difference between Inside and Outside print
Generally the term “outside print” refers to the outside of the sheet of paper used to make your box. This includes printing your design on the six outside panels of the mailer. E.g. the top, bottom, front, back, left and right panels.
Additionally, outside print has the ability to print a design on the interior left and right panels of the mailers. You can also print a design on the covered front panel which is seen as the mailer is opened.
Likewise the term “inside print” refers to the inside of the sheet of paper used to make your box. So this includes printing your design on five of the interior panels of the mailer. E.g. the front interior, top interior, back interior, bottom interior and interior of the covered front panel.
Inside print does not include print on the interior left and interior right panels. Rather you will need to include “outside print” to print on those panels as they fold in from the outside when the mailer is folded up.
Do you print in CMYK colors?
Indeed, our specialized printers print in CMYK with aqueous inks.
If you supply your image files in any other color format, they will be converted to CMYK before printing. Converting other colors such as RGB, Pantone, Spot Colors and HEX may result in a change of color thereafter.
Can you match HEX web colors (i.e. #123ABC)?
No, we do not currently offer color matching for web colors because they are meant for on-screen viewing and do not have a 1:1 print equivalent.
When you submit your artwork in web colors they are automatically converted to CMYK (Cyan, Magenta, Yellow, black) colors. Colors will change when they are converted from web colors to CMYK, this is referred to as a color shift.
Can you match Pantone or Spot colors?
No, we do not currently offer color matching for Pantone or Spot colors.
When you submit your artwork in Pantone or Spot colors they are automatically converted to CMYK (Cyan, Magenta, Yellow, blacK) colors. Colors will change when they are converted from Pantone or Spot colors to CMYK, this is referred to as a color shift.
How well does the print line up with the panels of the box?
Registration is the term often used to describe how close the print on a box aligns with the actual shape and panels of the box.
When making your boxes we do our best to align the print as closely as possible, however we do allow for up to 1/8″ variance in any direction as a guideline for acceptable quality.
How soon can I get my boxes?
The free shipping option generally takes 2-weeks to receive your boxes. We also offer a 1-week rush upgrade which is available to purchase while checking out for your order.
Puerto Rico, Alaska, Hawaii or other U.S. territories?
Shipping outside of the contiguous United States requires additional shipping fees, which, depending on the area, can be costly. If you’re located outside of the contiguous United States, please contact us before placing an order so we can let you know ahead of time what shipping options are available and how much they will cost.
Check out these videos on our YouTube channel showing our online design tool in action:
About a 5 minute video showing an example box design being set up with print on both the outside and inside.
About a 2 minute video showing an example box design being set up with print on the outside.
About a 4 minute video showing an example box design being set up with print on both the outside and inside.
Upload your artwork along with any instructions, and our expert design team will help create a personalized packaging proof within 48 hours — completely free!
